Frequently Asked QuestionsWhere are you located?
11012 13 Mile RoadWhat is your mailing address?
Warren Mi, 48093
Click here for a map
Michigan Hand and Sports Rehab CenterWill my insurance cover this?
c/o Jeremy Murray CO, OTR
11012 13 Mile Road, Ste. 210
Warren, MI 48093
Typically, no. Unless your injury was caused during work hours (ie, professional athlete or similar) your insurance will most likely see your facemask as a luxury item, not a medical necessity. Some insurances have been willing to cover custom facemasks on a patient by patient basis, depending on your exact situation and based on a letter of medical necessity. Our billing department will be happy to take your insurance information and verify your benefits and coverage to determine if your insurance can be billed or not. Please contact our orthotics department for pricing and coding details.Do I need an appointment?
More Insurance Information
Yes, you need to call to set up an appointment, however, our appointments are flexible enough to accommodate most schedules.How long will it take to get my device?
In most cases you can expect 2-4 day turnaround. If you are located locally, we will need one morning to take your impression and the next day to perform your fitting. If you are using our lab for central fabrication, we are usually able to ship your mask out of our department approximately 2-4 days after receiving the impression(not counting weekends). Depending on your individual situation and our current volume, we may be able to fabricate your mask on an express basis. Please contact our lab to determine availability of express service. Highly specialized facemasks may require additional time (yes, we make more than one or two styles of mask!).How do I care for my device?
Your facemask is easily cleaned using mild soap and water or rubbing alcohol. When you are using your mask, we recommend that you remove your facemask during time outs/stoppages in play to wipe your mask out with a clean towel. This will help to minimize perspiration and prevent moisture from building up.What do I need to bring to my appointment?
You will need to bring the physician’s prescription, ID, applicable insurance information and a T-shirt to wear during the impression process.Can I go to any of the other MHSRC locations?
Although MHSRC currently has 6 locations (Warren, Dearborn, Livonia, Rochester Hills, Detroit, Oakland Regional Hospital), we only have one orthotics department located at our Warren facility. Due to the the amount of equipment necessary to fit and adjust custom orthotics we are only able to service our patients from the one facility.Do I need a prescription?
Yes. Under the Code of Professional Responsibility (section II, C2.1) it is the responsibility of the ABC Credential Holder to work in conjunction with the physician or appropriately licensed health care provider to determine the medical appropriateness of the orthosis or prosthesis. The ABC Credential Holder must receive a prescription from a physician or appropriately licensed healthcare provider or other valid order that meets the profession’s standards before providing any orthosis or prosthesis to a patient. “Valid orders” include but are not limited to: referrals, authorizations and/or hospital or skilled nursing facility orders, or other requests that are consistent with the profession’s standards.How soon can I play again?
Your ability to return to play will be determined by your treating physician based on the severity of injury, degree of instability, and their professional opinion.
Do I have to travel to Michigan to have a facemask made?
Not necessarily. A custom facemask can be fabricated from an impression of the patient’s face sent to us.Where can I get an impression taken, if I live out of the state or country?
There are several ways to have an impression taken. You may be able to have it completed through your team/school if you have an athletic trainer. The treating physician may be able to take your impression. Also, by using the website www.oandpcare.org you will be able to search your area by city, state, and zip code to find accredited orthotic facilities in your area. The website will not tell you what services are offered by listed facilities, so you will have to call around and see what each facility offers. You may even be able to take the impression yourself (with help from a friend) with some simple instruction. Some of the best work we have received has been through people who have never tried to do something like this. Our lab will be able to help you find the best way for you to have an impression taken. Please contact us if you have having problems and we will be able to assist you.What injuries can be protected with a facemask?
Watch this video for a demonstration on how an impression is taken
By far the most common injury seen is a nose fracture (with or without surgical repair), however all facial injuries fractures/contusions/lacerations of cheekbone, orbital, mandible, blowout fractures, forehead/sinus fractures have all been previously treated. We have treated several patients for a variety of non-athletic uses that have required facial protection.What sports commonly use a facemask?
Basketball and Soccer are the most common sports to use a facemask. However, we have fabricated masks for cyclists, slamball players, cheerleaders, baseball, softball, football, martial arts, austrailian rules football, squash, field hockey, and volleyball players. Any sport that could potentially damage the face could benefit from use of a facemask to protect the injured area.